RATE OUR SERVICE

1. What accounts do you currently use at Geauga Savings Bank? (check all that apply)
Checking
Savings
Money Market
Certificates of Deposit
Loans
2. What banking services do you currently use? (check all that apply)
Tellers
Customer Service
Online Banking
ATMs
Telephone Banking
3. Based upon the last time you contacted Geauga Savings Bank, please rate your experience compared to your expectations?
Greatly Exceeded
Slightly Exceeded
Met
Almost Met
Failed
4. Please rate your satisfaction with our customer service (check all that apply):

Very Satisfied Satisfied Neutral Unsatisfied Very Unsatisfied

Accuracy:

Knowledge of Bank Services:

Helpfulness:

Professionalism:
5. Please provide recommendations on improving our service:
6. Please rate your level of satisfaction with our products:
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
7. Would You:

Yes No Maybe

Consider us for your next loan:

Consider us for your next deposit account:

Recommend us to a friend or relative:
If you would refer us to a friend, please list their name and contact information in the box provided below.

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	Very Satisfied	Satisfied	Neutral	Unsatisfied	Very Unsatisfied
Accuracy:
Knowledge of Bank Services:
Helpfulness:
Professionalism:

	Yes	No	Maybe
Consider us for your next loan:
Consider us for your next deposit account:
Recommend us to a friend or relative: