PRIVACY POLICY
Our Commitment To Privacy and Accuracy of Customer Information
Recognition of a Customer's Expectation of Privacy
Geauga Savings Bank and its affiliates recognize and respect the privacy expectations of our customers. The confidentiality and security of personal information is important to us, and we have taken steps to ensure your continued confidence in our financial institution. We have established policies and guidelines to ensure that the highest level of confidentiality is maintained.
Disclosure of Privacy Principles to Customers
Geauga Savings Bank has issued this privacy statement in order to provide our customers with an understanding of the bank's privacy policies. If you have any questions or concerns regarding our privacy statement, please contact us.
Use, Collection and Retention of Customer Information
It is the policy of Geauga Savings Bank that both the financial records of our customers and the relationships with our customers are confidential. This confidentiality extends to former customers also. Geauga Savings Bank collects, retains and uses information about its individual customers and their relationship with us only when the bank reasonably believes it would be useful (and to the extent allowed by law) in administering our organization's business and in providing products, services and other opportunities to our customers. The collection of such information allows us to better serve our customers' needs by offering products and services that you feel may be the most beneficial to you. At our discretion, we may communicate, as permitted by law, information solely about our transactions or experiences with you. We may also communicate information received from you on applications and forms to entities related to us by common ownership or affiliated by corporate control. Furthermore, information we receive from a consumer-reporting agency, such as your credit history, may be shared with our affiliates as permitted by the Fair Credit Reporting Act. Should you prefer non-public information about you, except as permitted by law, not be shared with our affiliates, please notify us in writing at:
Geauga Savings Bank
Privacy Officer
10800 Kinsman Road
Newbury, Oh. 44065
Please include your name as it appears in your account title, address and Social Security number in your correspondence. This correspondence must also be signed by you.
There may also be instances where Geauga Savings Bank may legally be required to disclose information about our customers. It is our policy to cooperate with governmental agencies in their properly made, legitimate requests for information, such as a subpoena or court order, in order to prevent fraud or to comply with such governmental agencies or federal regulators. Under these circumstances, only the specific information required by applicable law, subpoena or court order will be disclosed.
Protection of Information via Established Security Procedures
Geauga Savings Bank maintains appropriate security standards and procedures regarding unauthorized access to customer information.
The Maintenance of Accurate Information
Geauga Savings Bank has established procedures to ensure that our customers' financial information is accurate, current and complete in accordance with reasonable commercial standards. We will respond to any customer request to correct inaccurate information in a timely manner. Geauga Savings Bank limits employee access to personally identifiable information to those with a business reason for knowing such information.
Following strict guidelines, employees are allowed access to the information needed to perform their job functions and to carry out our goal of providing quality customer service. Our employees have been informed of the critical nature of customer confidentiality and customer privacy issues. Geauga Savings Bank has appropriate disciplinary measures in effect to enforce employee privacy responsibilities.
Restrictions on the Disclosure of Account Information Geauga Savings Bank does not reveal specific information about customer accounts or other personally identifiable data to unaffiliated third parties for their independent use, except for the exchange of information with reputable information reporting agencies to maximize the accuracy and security of such information or in the performance of bona fide corporate due diligence, unless:
The information is needed to complete a customer-initiated transaction;
The customer requests it in writing; and / or
The disclosure is required by / or allowed by law such as in the case of subpoena, court orders, or investigations of fraudulent activity.
Maintaining Customer Privacy in Business Relationships with Third Parties
There are times when Geauga Savings Bank may contact a third party to provide customer services, such as a check vendor. If personally identifiable customer information is provided to such a third party, Geauga Savings Bank insists that the third party adhere to similar privacy principles that provide for keeping such information confidential.
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